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Zendesk represents a product suite containing a variety of business supporting applications and covers functions like trouble ticketing, marketing engagement, customer experience analytics, live chat and other communication- and collaboration aspects.
As Zendesk is offered as Software-as-a-Service (SaaS) and as such does not require on-premise installation, experience with Zendesk will typically cover use of the offered applications for a specific business purpose, or guiding the adoption of Zendesk into an organization.
Individuals with these skills will be valuable to businesses either already using Zendesk or are moving to incorporate its application suite into their organization.Contratar a Zendesk Experts
We have a basic Zendesk account (support only). Zendesk doesn't offer a user interface to our customers for our current plan. We want to have an in-house interface that uses Zendesk APIs, written in PHP. We need these features: - require customer to authenticate - list customer's open tickets - list customer's closed tickets in another page - form to add a reply to a ticket - form t...