TO answer 3 Questions from Univercity Homework

Completado Publicado hace 7 años Pagado a la entrega
Completado Pagado a la entrega

Here are the questions:

1 You just started managing a team of 10 call center agents. It’s only been two weeks, but your manager comes to you and tells you that you need to release the bottom 25% of agents as soon as possible. What do you do?

2 You just started managing a team that is primarily responsible for doing root cause analyses on billing errors. Within a week you are overwhelmed with these issues:

This team is a lot more technical that you expected, and you frankly can’t understand the technical jargon in any of the root cause analyses they are doing.

You’ve been told that the one simple metric for this team is “# of billing exceptions resolved”, but you don’t think that is an accurate representation of their work because their whole goal is to massively reduce the number of billing exceptions occurring in the first place.

The instructions you were given for how to download a report of this team’s metric by running a query on a certain server don’t seem to be working, so you are completely blind.

You don’t feel like the team respects your authority because they can tell that you aren’t technical.

Given these issues, how do you ensure that you effectively lead this team to success?

3 You’re running a team of 15 Manual QA Testers that have to regularly complete manual testing on 30 different products. Each product has a different number of tests that must be completed by a certain time in the quarter. There are 6 different Product SEMs (Software Engineering Managers) who give you their manual testing orders and deadlines at the beginning of each quarter. It’s two weeks into the quarter and two of the Product SEMs have not provided their orders. Two of the SEMs that have provided their orders did not provide enough specificity for your team to do their job. To make matters more confusing, you’ve realized that half of your manual testers are only familiar with one product. In order to meet your deadlines, you’ll need to train each of them on at least three products, and the timing of that training needs to be right to be able to meet all the different deadlines for the different orders. Given this situation, please design the following:

A system by which you can ensure that you get high quality orders from SEMs in a timely manner.

A spreadsheet (or other document) where you can plan the training and placement of each of your team members across the thirty different products so that they hit their goals for the quarter.

A mechanism/format for reporting the progress of each product’s orders on a weekly basis

Feel free to make any reasonable assumptions necessary when designing your answer.

Redacción de informes Redacción de investigaciones

Nº del proyecto: #12744107

Sobre el proyecto

23 propuestas Proyecto remoto Activo hace 7 años

Adjudicado a:

Rachaelray

The TRUSTED ACADEMIC WRITER at freelancer.com I always go an extra mile to ensure: • Strict adherence to client instructions • Timely delivery of projects. • Plagiarism free paper with an accompanying report. Más

$35 USD en 1 día
(1513 comentarios)
8.7

23 freelancers están ofertando un promedio de $45 por este trabajo

anacris1

So, you have come to the end of term and realized that you do not have the time to write your final dissertation or essay. Thats where Anacris comes to your rescue. We will provide you with an authentic, well researche Más

$90 USD en 1 día
(139 comentarios)
6.9
ExpertzWorld

I’m a writer, an idea guy, and a difference-maker. I write with passion, discernment, perception, credibility, and punctuality which make me come up with the best result ever. Also, I deliver great results with a p Más

$40 USD en 1 día
(133 comentarios)
6.3
imranhossain

You can consider your task as efficiently done. Waiting for your reply to start. Regards

$55 USD en 2 días
(142 comentarios)
6.5
OwnersPride1

Hello I'm creative with superb writing skills and a passion for the job. I don't just get over projects but I always effort to deliver the best as per clients' requirements and leave them satisfied. Kindly give me more Más

$80 USD en 3 días
(101 comentarios)
6.4
researchworld

Hello. I have read and understood the instructions clearly. Additionally, I have the required academic qualifications and experience required to complete this project on time and in high quality. Please award me the pr Más

$30 USD en 1 día
(125 comentarios)
5.7
kanchana1974

Hi, I am an English literature graduate with MBA and an experienced Business consulting Professional. I would be able to do University assignment as per your requirements. I have good experience in Academic Más

$75 USD en 4 días
(63 comentarios)
5.5
nigavictor

I am all about quality and punctuality. I always deliver the laid out task within the provided deadline. My level of writing is professional and I assure you that you will not be disappointed. Kindly give me a chance t Más

$25 USD en 1 día
(34 comentarios)
5.0
DdHardy

Because academic writing emphasizes arguments and informative details, you should leave this detailed content to a skilled professional to ensure effectiveness. While this is not material intended to entertain, it is m Más

$55 USD en 3 días
(18 comentarios)
5.2
Zareenrehan

Hello, I have 3 years experience in Articles/Content/Academic writing and assure you that I will provide the quality work on time as per your requirements. I will provide plagiarism free content within the deadlines a Más

$25 USD en 1 día
(62 comentarios)
5.2
academicwrriter

Dear Client, Your paper falls in my area of expertise and specialization. I will deliver quality and great paper. Kindly accept my bid. As this is the first we are working together, I can assure you of 100% value fo Más

$20 USD en 1 día
(22 comentarios)
5.1
CreativeWords67

In case of any academic writing project you have, I'm here to help you. Just send me the details in my inbox.I'm here 24/7 offering the best communication to help you with urgent needs. Quality is guaranteed!I prefer y Más

$50 USD en 3 días
(6 comentarios)
3.7
MumuIslam

Hello sir, To let you know I have worked for LONDON Oxford University Persian Institute under Director Dr. Ardalan and also have delivered OVER 8000 short and long article’s to several clients. I have worked on differe Más

$25 USD en 1 día
(4 comentarios)
2.2
vikramondesk

Dear Employer, Looking for a best Seo Optimized Article Writer? you have arrived at the best bid. I have 9 years experience in Seo Optimized Articles / Report/Content/Academic writing and assure you the quality work on Más

$15 USD en 1 día
(2 comentarios)
1.6
steveace99

Hello there, I am readily available to handle these questions for you. I am a professional team player and organizational behavior expert. I am very familiar with these questions. I will handle them to the best of m Más

$15 USD en 1 día
(1 comentario)
1.0