Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations
Developed IT system specifications after evaluating customer's nature of work and business volume
Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking
Decommission of computers/networks
Windows 7 migration
Avaya IP Phone Installation
Troubleshot and resolved PC, mobile and tablet device issues including; connectivity, email setup and new user training.
Set up, secured, and maintained wireless networks including TCP/IP routing and firewall configuration.
Updated and maintained virus protection software, performed system scans and removed any detected viruses, spyware and malware
Installed and updated Windows 8, 7, Vista and Microsoft Office Suite software
Assumed responsibility of desktop support issues in a mixed Windows/Mac environment for 50 end users with minimal supervision
Researched and purchased equipment for the IT department
Assisted chemists and biologists in installation and maintenance of laboratory workstations and instruments
Completed company-wide migration from Windows XP to Windows 7
Administered first level MHE and PKMS support and under provided SOPs made appropriate corrections when necessary
Researched and documented existing and new processes for IT Support Teams and interacted with busin