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Hotel Reservations Outsourcing 24/7

$8-15 USD / hour

Cerrado
Publicado hace alrededor de 4 años

$8-15 USD / hour

We are seeking experienced hotel reservations professionals to manage the outsourcing of the reservations function for our three resorts located in the Cook Islands in the South Pacific. We are looking to outsource to locations that would be able to provide 24/7 coverage most likely to India or the Philippines for the processing of all reservations for our three resorts; • The Rarotongan Beach Resort & Lagoonarium • Sanctuary Rarotonga – on the beach • Aitutaki Lagoon Private Island Resort The scope of work would be on a 24/7 basis covering all source markets around the world from guests (both new guests and returnee guests), travel agents, travel wholesalers, online travel agents such as Expedia and [login to view URL], wedding planners, professional conference organizers etc. Processing of all reservations requests, ensuring that all details entered into the hotel’s Property Management System (we will shortly implement INFOR HMS as our new PMS) are correct including bedding configuration, numbers and ages of children if any, flight details, bus transfer details to and from the airport, payment or credit card details et cetera and confirmation of the same Responding to requests for information including availability, rates, room facilities and configurations, general information about the resort, bars and restaurants, spa, kids club, tours, gift shop et cetera by telephone, email, live chat, Facebook, website et cetera. Responding to requests for proposals for weddings, conferences, groups, family reunions et cetera by drafting a response for approval by the Director of Sales & Marketing the following day Reconciling details from the guest check in with the reservation to ensure that guests have received the room that they have booked and paid for, the payment details are correct and any payments have been collected, ensuring that the guest address details are correct including the telephone and email details et cetera Updating a weekly analysis and sales forecast including a report on competition Conducting outbound sales calls to guests as well as travel agents that have responded to various marketing initiatives to provide further information, identify their needs and secure a reservation. Ensuring that the correct payment has been received from guests prior to check-in or alternatively if there are credit facilities in place that these have been correctly observed by the travel agent or travel wholesaler. Reconciling the weekly accounts receivable report detailing outstanding amounts from groups in house, travel agents and travel wholesalers, prepayments, incidental expenses incurred by guests in-house, accounts receivable analysis et cetera Completing the night audit and income audit reconciling all revenues received each day and certifying that this is the case by 8 a.m. Rarotonga, Cook Islands time each day in an email report The ideal candidates for these positions would be university graduates (preferably with majors in hospitality / hotel management or sales & marketing) with a minimum of three years’ experience in an international hotel reservations / sales department in addition to at least one year’s experience in the front office / reception of an international hotel including night audit / income audit experience and a score of at least 6.0 on the IELTS English language test
ID del proyecto: 23501564

Información sobre el proyecto

28 propuestas
Proyecto remoto
Activo hace 4 años

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28 freelancers están ofertando un promedio de $11 USD /hora por este trabajo
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Hello. We have worked on 24/7 365 projects in the past related to customer support. I have team of 20+ People. We have more than 5 years of experience doing similar projects. I believe this is something I can for sure :) You may check the projects I would love to discuss the project further :). Best, Aisha
$11 USD en 40 días
4,9 (311 comentarios)
8,8
8,8
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Please review my profile as i have relevant skills and experience required for this project. We are a team of professionals that already have been working with several clients across the world for outsourcing and have exisiting setup to take on this responsibility. Kindly send me a message to discuss. Thanks, Asad Khan FixIT Consultancy
$10 USD en 40 días
5,0 (578 comentarios)
7,9
7,9
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Hi there, In response to your job posting details, I would like to send an application for your job requirements. I would like to have a quick phone chat with you so you can feel of my phone skills and you decide if i deserve to be part of your marketing team. I’ve been generating consistent customer service, B2B and B2C leads and appointments for 10 years now and continuously growing. Appointments i am making can be either by face to face or by phone appointment. I can make 4-5 appointments per day based into all my telemarketing experiences with B2B and B2C campaigns. I have a very solid experience in doing cold calling for real estate, insurance, mortgage and debt settlement/consolidation campaigns. B2B and B2C cold calling. Please let me know when we can talk and discuss your campaign. Best Regards, Ericson
$8 USD en 40 días
5,0 (26 comentarios)
7,2
7,2
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Worked as remote reservation manager for Luxury property rental company based in Australian in the past. PMP certified IT project/ operations manager, MBA in marketing, business consultant, market researcher,writer in the field of business plans, presentations, SEO, social media, Adwords project management, presentations, marketing and branding, HR, operations, real estate, contracts, finance, legal, health, hiring teams, training. Experience 15 years.
$15 USD en 40 días
4,8 (73 comentarios)
7,1
7,1
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Hello Sir / Ma'am. My name is Saad and I have been working as a Virtual Assistant for a Resort Marketing Company based in New Zealand that does the marketing for Treetops Lodge & Estate, Kinloch Club, Te Vakaroa Villas, Paihia Beach Resort, Muri Beach Resort and Nautilus Resort and I have been providing the owner with all kind of support during the day. I can ensure that every member of my team will be MBA - Marketing / Finance from one of the top universities in Pakistan and would speak perfect English without any problems with an IELTS score of 7 or more. I have scored 7.5 bands in IELTS and that as well without any kind of preparation and therefore I have excellent command over English language. I will ensure that you get support 24/7 & 365 days of the year. I have been managing uploading of rates / contracts for above mentioned properties at Helloworld, Flight Centre and different other platforms as well. I have been responsible for preparation of rates document and monthly reports after going through emails. If you would like my client to vouch for me, her name is Karine Thomas and her company name is Navigate Oceania and I have been working for her since 2012. I have a vast experience in softwares like MS Excel, MS Word, Whole MS Office, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe LiveCycle PDF Form Designer and many more. Please send me a message if you are interested. Many thanks, Saad Mahmood.
$15 USD en 40 días
4,9 (91 comentarios)
6,9
6,9
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Hello, I have looked thoroughly through your project description and feel we would be the team for you. I would love to arrange a meeting with the rest of my team. We have extensive BNB experience stretching back several years now. Hopefully, you consider us for this role.
$15 USD en 40 días
5,0 (16 comentarios)
6,5
6,5
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we are a team of professionals with excellent communication and writting skills. can handle all your reservation job 24/7 and assure you better than anyone else cause we have a setup of call center and can handle the load
$9 USD en 48 días
4,9 (92 comentarios)
6,0
6,0
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Hi We have experience in 24/7 Hotel frontdesk support. We can help you with 24X7 Hotel reservation support. We are expert in 10+ years of customer support experience and we have a team of customer support agents with excellent communication skill. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - 24X7 Customer support - Outbound Callcenter Service - Appointment setting service - Cold calling - B2B & B2C Lead Generation Services - Market Research & Surveys Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Enquiry Handling Services - Help Desk & Technical Support Services - Call Handling service - 24X7 Chat support service - Administartion and Virtual assistant support Whichever you choose, we will do our best! Glad to meet you . Votiko team
$8 USD en 40 días
5,0 (16 comentarios)
5,1
5,1
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Dear Sir / Mam, In relation to the job post, I Pratik Saraogi consider myself to be an ideal candidate for the position. I have been associated with BPO / Call Center industry for almost 9 years now where I have explored many verticals like Inbound & Outbound telemarketing ( B2C & B2B ), Customer Service & support, appointment setting, lead generation, VA jobs, debt collection & consolidation, merchant cash advance etc. I am absolutely fluent in English ( both written & spoken ) and completely proficient in computers. I am technically pretty sound and have worked with various CRM's like SugarCRM, Hubspot etc. to name a few. I have very good knowledge in MS WORD, EXCEL and POWERPOINT and a typing speed of approximately 40 to 45 words per minute. I am professional, punctual and dedicated towards my work. I am someone who is a fast learner and result oriented. I am ready to be interviewed in order to showcase my skills and qualities with an assurance that if hired I would always live up to the employer's expectation. I am ready to start as soon as possible with an availability of more than 40 hours a week. Looking forward to hear from you soon! Thanks and Regards, Pratik Saraogi
$16 USD en 40 días
5,0 (6 comentarios)
4,0
4,0
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Hello, I am applying for the position of an assistant in your company. I believe I have the necessary skills required for the position.I am an experienced virtual assistant with over 3 years experience in customer support services. I am fluent in English Language, reliable, available and willing to learn new skills. I am a good communicator with a friendly personality. WORK EXPERIENCES: May 2015 - November 2016; Chat and email support agent, Gionee Nigeria November 2016 - August 2017; Customer service agent, Nokia Nigeria August 2017 - December 2018; Customer service agent, MTN Nigeria. Customer Support Service; Airbnb, Beds24 Live Agent; Bakuri Group Thailand I look forward to hearing from you to discuss further. Thanks
$8 USD en 40 días
5,0 (7 comentarios)
4,1
4,1
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Dear Sir, I am writing to bid for this job of Data Entry/Administration/Virtual Assistant. I possess 8 years’ relevant experiences as a virtual assistant. As a freelance virtual assistant, my areas of expertise are Data Entry, E-Commerce, Email handling, Zendesk, Tickets Management, record keeping document preparation, maintaining files, Bookkeeping, Accounting, Payroll and Tax Preparation. My knowledge of a wide variety of computer programs allows me to easily take on nearly any task I am assigned. I am extremely good on spreadsheets like Excel, Google Sheets, Access, Words, PowerPoint and Others. I have expertise on software such as Xero, QuickBooks, MYOB, Zohobooks, Peachtree, Sage, Shopify, Amazon, E-bay, Zendesk, LoanDesk and Many others. I am a self-starter. So, I’m ready to begin work as your virtual assistant as soon as possible. Thank you so much for your time and consideration. Sincerely, Gopal
$12 USD en 40 días
5,0 (7 comentarios)
3,7
3,7
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Hi After reading the post I understand this role is very challenging and demanding. We are a team of professionals who have good English speaking skills, excellent communication skills and more than 5 years of experience in customer service. We have worked with the hotels, party rental companies, wedding planners, florists, renovation companies etc. We have been in this business for over ten years now and are able to deliver 24/7 customer service. You can interview all the agents yourself and can choose the ones you like. I am so sure about their qualities that you wont like to drop any of them and would love to hire all of them. We always delivery excellent quality service and ensure to go above and beyond. We always go extra mile and do our best to exceed the expectations of our clients. Lets chat and discuss the details. Best Kyle
$15 USD en 40 días
5,0 (5 comentarios)
3,0
3,0
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Hi! I am experienced with a 3 year call center experience and I'm interested in applying. Mainly I'm skilled at email, chat and phone support. I am equipped with an entry level desktop and great internet connection. Hoping to work with you soon.
$8 USD en 40 días
5,0 (1 comentario)
0,8
0,8
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Greetings! I am confident that I can be the best candidate for your job requirement since I have 7+ years of experience in the Customer Service industry. I worked with the world's top MNC companies like Amazon and have vast knowledge in this field. I can handle International Email, Chat & Phone supports effectively and ready to work in any time zone. I can perform multi-tasking and will delight customers with exceptional service. I am a Computer Savy with excellent interpersonal skills; organized, professional, diplomatic, cooperative, and a trustworthy team player. I am good at meeting deadlines, goal-directed, strong on follow-up, and good under pressure candidate. If given an opportunity to know more about me, I would be happy to share my work experience in detail and discuss it further. Looking forward to working with you. Thank you
$15 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Hi, We can setup a small dedicated team available 24x7 trained in reservations and ticketing support. We expertise in project management. You will get a project manager to ensure long term commitment and quality support. Referral from international clients can be provided. We have excellent experience in Chat, Backend, Voice processes. We are a medium scale BPO. I would be glad to help you with any questions and maximum support in getting the process settled with one of our top executives. We have excellent experience to handle support emails. Translation will be easily handled as well. VKALP is a 15 year old organisation with a very high focus on providing our clients flexible trust based captive feel to outsourcing. Please contact us. OUR MOTTO HIGH QUALITY || RIGHT PRICING || DELIVERED
$10 USD en 56 días
0,0 (0 comentarios)
0,0
0,0
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Our world class products offering and comprehensive suite of services cover all business functions across all major industries in the world. We combine our strong Technical and Functional experience with deep industry and business process knowledge to bring valuable insights and business transformative solution to our clients. Our BPO services are designed for addressing today’s key business challenges. We leverage our core Capabilities, Tools, Accelerators and Best practices to deliver the need of Customers including Core Services, Extended Service, Advance Services & Strategic Services. Please let us know your email to exchange detailed deck on our service offerings.
$12 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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3'JkM is a one-stop shop solutions provider to clients all over the world. We are specialized in the set-up, hosting and ongoing management of offshore and outsource staff and operations. We are able to service clients in all industries and of all business sizes, small to large. The company started off as a Home-Based business solution to other companies who need the right kind of people in research, data entry, virtual assistance,contact finding, lead generation, email support and the likes. Its people are amongst the top breed in their field, capable of assuming multiple hats at a time on the job and always ready to adapt to changes driven by the market and by the client. I believe communication is the key to every successful Business.
$12 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Hello, my name is Bianca. I am a dedicated and hard-working person who believes in honesty and good working relation. Though I am new in this sector of job, I have certain qualities that make me good at this. In my previous working years, I have finished many successful projects with 100% customer satisfaction. What makes me better than others is my punctuality and honesty. I would never accept a job proposal until I’m confident of making it successful.
$12 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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We are US based Customer Support, Cold Calling & Marketing Company, currently we are serving over 40 hotel customers, Our job is to assist customers with the planning and booking aspect of their vacation or stay. We support customers on the phone, online or a combination of these. They answer customers' questions, make travel suggestions and book rooms and tickets. Our Reservation Clerks speaks fluent English, Highly Trained with Reservation system, our training procedure trains them on each customer needs as per your requirements. Our Agents are available 24/7 365 Days to provide excellent call experience to your customers. Please feel free to ask me more questions about our services. We provide services from our call center located in Pakistan.
$8 USD en 168 días
0,0 (0 comentarios)
0,0
0,0
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Hi, I have gone through your job post and come to know that you are looking for a reliable Hotel Reservations Staff for your company. Having 6 years of professional experience in the Hospitality and the IT industry, I believe myself to be the most reliable person for this role. I am working as a Freelancer and Virtual Assistant for 8 months. I can provide a number of services for my clients including document preparation, maintaining files, basic photo editing, travel management, scheduling appointments, attending phone calls and managing emails. My expertise in a wide variety of computer programs allows me to be efficient in this role. I am a fast learner and love challenges as well. As a detail-oriented person, I take pride in completing assignments on time and with accuracy. You can contact me anytime if you need further details on my credentials. Thank you and best regards, Mary Rose
$10 USD en 40 días
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de COOK ISLANDS
Rarotonga, Cook Islands
0,0
0
Forma de pago verificada
Miembro desde oct 9, 2016

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