I worked as a Customer Service in the BPO industry for 4 years and a virtual assistant of a property management account based in the UK for 1 year and a month. I have handled different accounts that developed my communication skills, typing skills, logic, and reasoning skills. I know how to multitask and I can work under pressure. I always empathize and understand clients or customers. I also gain comprehensive experience in a Vacation/Accommodation facility(Non-voice) and that includes data entry, basic accounting, check with housekeeping, and calling out for the guest pass.
I am also doing part-time online teaching with Japanese and Taiwanese students who wanted to learn the English Language.
I have experience in using Outlook, Freshdesk, Zendesk, Asana, Escapia, Salesforce, Calltools, Trello, Podio, Hootsuite, Linktree, and other tools and apps like Time Doctor and Slack.
I have developed patience in dealing with challenging customers, resolving their issues timely, and showing a strong work ethic and a clear dedication to my tasks.
I am confident that my experiences qualify me as a candidate for a post in your company. I am available for an interview anytime at your most convenient time.