customer representative

Experience Level: Expert ****** American and Canadian candidates only****** Hours : 3 - 4 hours daily Customer Service Representative Job Duties:  Attracts potential customers by answering product and service questions; suggesting information about other products and services.  Opens customer accounts by recording account information.  Maintains customer records by updating account information.  Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. **Please read the full details***Company Profile: Founded in 1946 by visionary Jack Lowe, Sr. in Dallas, Texas, TDIndustries is a premier construction and facilities services company. We are 100% Partner-owned. We serve clients through the full life-cycle of a facility, from engineering and construction to operations and maintenance. We continue to lead our industry with sustainable, state-of-the-art innovations that deliver excellence at every conceivable level. Put TD at the heart of your next project. Customer Service Representative Job Duties:  Attracts potential customers by answering product and service questions; suggesting information about other products and services.  Opens customer accounts by recording account information.  Maintains customer records by updating account information.  Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. **All applicants must answer this question and attached on CV** **NO CUSTOMER SERVICE INTERVIEW ANSWER WILL NOT BE CONTACTED**** Customer service interview question: 1. What does good customer service mean to you? 2. What’s the best customer service you’ve ever received? Why? 3. Can you tell me about a time when you were proud of the level of service you gave a customer? 4. What customer service tools do you have experience with? 5. In your past work, have you ever received negative feedback from a customer? What did you do with that feedback? 6. What do you do when you don’t know how to help a customer? 7. Have you had a time when a customer was reporting a technical issue that you didn't know the answer to? What was your approach, and how did it end up? 9. Can you give me an example of a situation where there were major problems with your product/service, and you needed to respond without having all the answers yet? 10. Can you give an example of how you handled alerting a customer when your product/service caused a major problem? 11. Can you tell me about a time when you needed to convince a customer or a teammate to change the way they were working (e.g., adopt a new procedure or modify their language), and how you went about that? Thank you for your interest in becoming part of the TDIndustries.