I have 18 years of experience in both Customer Service (Call Centre) and as a Recruitment Consultant (H.R) assisting U.S. UK and Australian customers.
I was trained at a large Call Center in South India and served as Business Development Executive for 1 year
Some of the Call centres that I have worked in are Enterprise-Rent A car,RR Donnelley,Accenture Financial Services to name a few.
I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction.
Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness.