Hello there! My name is Giulia, I have 3 years of customer service experience, I'm a brazilian native, I've worked with several customer support plataforms such as Zendesk/Livechat/webchat solving tickets and taking chats (including sales), as well as via Facebook and Instagram. I also worked as a representative agent and project manager in order to solve issues within the company and pass on problems to the right departament (and vice-versa) in a timmely manner. I'm graduated in Marketing and I have great communication skills, I'm always looking for ways to improve myself and do my best to provide the best support ever. I really like to work as a bridge between clients and the company, so I can help customer solve their issues and provide a feedback that will help the company improve their strategies in a win-win relationship. Also, I'm very helpful person and I learn fast, so you can always count on me. I'd really like to discuss the job details on a interview. I look forward to hear from you! Thank you.