Field Applications Scientist - Spain

Listing InfoJob Description Position:              Field Applications Scientist                                                      Reports To:         Manager, Service and Support                  Function:             Customer Solutions   This field based position is for Madrid and will require the candidate to be based in Madrid or close to Madrid for customers in this region     Basic Function And Scope Of The PositionThe FAS is the primary technical field contact for Illumina customers, and is responsible for all new installations, all customer trainings, and for providing data analysis, logistical, and troubleshooting support in their territory. The primary goals are to ensure maximum utilization of Illumina systems to drive revenues and sustain customer [login to view URL] And Responsibilities Coordinating new installations, including facility inspections, instrument validation, and customer training. Reviews and approves operational quality of equipment, and instruct customers in operations and maintenance of system Troubleshooting issues related to users technical skills, biochemistry/assay design, experimental design, software and instruments. Interprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnelDeveloping and maintaining positive relationships with customers in assigned territoryHelping to maintain and increase product usage, and supporting key account and strategic sales efforts through technical presentations and demonstrationsProvides strategic and competitive feedback to Marketing and product development teams, and independently leads or manages beta tests at customer sitesDeveloping and improving key company processes that support our mission of building a world-class customer support organization All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and [login to view URL] Educational Background PhD in Chemistry, Biochemistry, Molecular Biology or Genetics required, OR M.S. + 3 years experience Preferred Experiential Background 3-5 years biotech experience preferred Must be willing to travel up to 50% Prior field experience supporting customers in a highly technical field required Experience using Genotyping and Sequencing technologies preferredDemonstrated understanding of commonly-used Genotyping data analysis software applications and/or Bioinformatics tools and programs preferredDemonstrated experience with instrumentation such as liquid handling robotics and optical scanners preferredDemonstrated superior problem solving and interpersonal and account management skills in a commercial environmentDemonstrated written and verbal communication and training skills Clear vision of and commitment to providing outstanding customer serviceCompany ProfileHeadquartered in San Diego, California, Illumina (NASDAQ: ILMN), is a leading developer, manufacturer, and marketer of next generation life science tools and integrated systems for large-scale analysis of genetic variation and biological function. These systems are enabling studies that were not even imaginable just a few years ago, and moving us closer to the realization of personalized medicine. With the innovative advances in our sequencing technologies, we are rapidly impacting the clinical market in areas such as reproductive health and oncology. The expanding Illumina oncology portfolio of next- generation sequencing NGS and microarray technologies is revolutionizing cancer genomics research. Our customers include a broad range of academic, government, pharmaceutical, biotechnology, and other leading institutions around the [login to view URL] has experienced phenomenal growth from $10 million in revenues in 2002 to over $1.4 billion in 2013. Forbes named Illumina #1 on the 2009 list of 25 Fastest-Growing Technology Companies in the United States, the second time over a three year period that Forbes ranked Illumina #1 on its list of rapidly growing technology companies. Illumina was also named #1 smartest company in the world as part of MIT’s 2014 Technology Review.  As of August 2014, the company had a $26 billion market capitalization.#LI-DR1-