Resident Engineer IP/MPLS (General consultant)

Descripción de empleo<br />Job Position Summary Description: <br /><br />Resident Engineer will provide his services at customer facilities giving support to the specialists of customer.<br />Management activities that will be developed to carry out planning, all regions engineering consulting, and that she/he will act as an interface with planning, network engineering, integration groups and operations teams, She/he will be in charge of this General consultant, and will coordinate all the tasks, including the technical with customer interface.<br /><br />Serves as on-site company liaison with customer on administrative and technical matters for assigned projects/products/solutions. Has responsibility for operational quality of system equipment. Provides highly visible customer support through the performance of on-site installation (Major Move, Add, Change, or Delete), as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP networking.<br /><br />Key Responsibilities / Functions: <br /><br />As Resident Engineer will act as general consultant for customer and will be responsible for:All tasks of planning and network engineering management, for the entire network of customer.<br />Management and general planning of all activities of the changes and/or modifications<br />Report the progress of the activities related to the integration of all regions involved in the project.<br />Maintaining, installing, training, consulting, support, and documentation, of the equipment installed at the customer sites. Oversee the technical accuracy of installations and applications running on the 7750 Service Router portfolio. Work closely with end-users in ensuring the overall satisfaction of the customer installation. Provide assistance as needed in the design and deployment of the Alcatel-Lucent IP equipment. End-to-end Product and performance evaluation. Open Cases within Alcatel-Lucent’s case tracking database, detailing Customer’s issues/questions and your associated response and actions. Resolve Customer product issues through research using appropriate user guides, manuals, product release notes, troubleshooting guide, and other Technical Support Engineers. Visit Customer site when product issue can no longer be effectively diagnosed remotely. Site visit could include capturing more information such as; statistics, traces, dump files, configuration files, hardware revisions, and software revisions. You will be responsible for fully understanding the configuration capabilities of the product, generating workarounds to satisfy customer requests, identifying and isolating the occurrence of product anomalies for correction by R&D. Interfaces with customers/managers in the presentation, interpretation and resolution of technical matters; will be involved in the resolution of highly complex technical problems during various phases of a project (staging, pre-cutover, implementation, cut-over). Obtaining and Maintaining Product Knowledge and Expertise. To follow all escalations from inception to closure this may involve interfacing with Level III Technical Support, R&D, and/or Pre-Sales. Provide Sales with any new selling opportunities at customer location. Work independent with minimal supervision.<br /><br />Qualifications <br /><br />Non-technical: <br /><br />Strong leadership and mentoring skills. Team player with excellent written and verbal communications skills. The ability to work with little supervisions and make good business decisions.<br /><br />Technical: <br /><br />-- Strong IP protocol skills (OSPF, MPLS, LDP, BGP)<br />-- Strong MPLS (RSVP/LDP) knowledge<br />-- IP services skills required (L2 VPN such as Epipe / VPLS, L3 VPN)<br />-- Experience with the ALU 7750 SR product line and services architecture<br />-- Experience in configuration, monitoring and troubleshooting of IP networks<br />-- Knowledge or experience with the ALU 7950 XRS an asset<br />-- Knowledge of 5620 SAM or NMS products an asset