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Service Delivery Manager

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Cerrado
Publicado hace casi 8 años

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Pagado a la entrega
Descripción de empleo<br /><br />¿Do you want to be part of one of the most important foods and beverages companies of the world?<br /><br /> <br /><br />PepsiCo is a global leader in foods and beverages with a portfolio of 22 brands that generate more million dollars per year. Today we are looking for our next:<br /><br /> <br /><br />Principal purpose –<br /><br /> <br /><br />The LAR EUC Lead is responsible for:<br /><br />Relationships:<br /><br />• Partners with Sector Business Engagement teams<br /><br />• Partners with Regional Service Delivery Managers<br /><br />• Partners with Service Management Organization<br /><br />• Partners with Global End User Computing<br /><br />• Partners with global EUC vendors, BIS procurement and regional teams to assess vendor capabilities to deliver PepsiCo’s initiatives<br /><br />Deliverables:<br /><br />• Maintains a sustainable operating environment that meets the sector needs for their domain<br /><br />• Accountable for Availability, Service Level,  Capacity, Continuity and Financial Management for all  services in their domain<br /><br />• Maintains an effective relationship with service providers<br /><br />• Maintains actionable operational reporting<br /><br />• Provides input to SBP/strategic plan<br /><br />• Completes AOP deliverables (project abstracts and financial models)<br /><br />• Conducts annual performance processes including setting objectives and measurement and performance evaluation<br /><br />• Submits period forecasts<br /><br /> <br /><br />Main responsabilities–<br /><br />Implements international EUC strategic plan in line with sector priorities<br /><br />Leads the end-to-end delivery of  EUC-related services<br /><br />Serves as EUC technology subject matter expert, applying industry standards, internationally set architecture standards, and best practices to deliver sector initiatives<br /><br />Oversees day to day activities for in-sourced and outsourced services<br /><br />Performs coaching with employees and contractors<br /><br />Supports and is a champion of BIS strategies, goals and standards<br /><br />Stays up-to-date with technology and industry trends by proactively participating in training, self-study, conferences, webcasts, user group participation, reading or other relevant means<br /><br />Serves as an advocate for best practices<br /><br />Builds a high performance team through hiring, training, developing, evaluating, and coaching resources<br /><br />Complies with IT controls (e.g. business continuity, disaster recovery, SOX, risk management, CMMI, ITIL, corporate audit, etc.)<br /><br /> <br /><br />May also include:<br /><br />Collaborates across BIS teams to ensure effective end-to-end solution delivery and/or operations<br /><br />Manages project and workgroup financials by accurately tracking and updating expense status through period forecasts to ensure a project or organization achieves budget expectations<br /><br /> <br /><br />Experience and profile<br /><br /> <br /><br />Bachelor’s Degree in MIS or related degree required, Masters preferred<br />Strong written and verbal communication skills, must be fluent in English & Spanish. Portuguese Preferred.<br />Experience leading geographically diverse teams spanning multiple LATAM countries.<br />Familiar with EUC technologies such as Client OS, Desktop/Laptop Hardware, Managemwent toolset such as SCCM, and security technologies such as encryption, active Directory GPO’s, and Office 365 Suite of products. Mobile Device experience preferred with MDM(Airwatch or Intune) experience.<br /><br /> <br /><br />In PepsiCo, we are committed to offer equal development opportunities to all the candidates, no matter the religion, race, sexual orientation, nationality, age, etc. We respect and appreciate the diversity as a workforce and innovation to the organization.<br /><br />¡Thank you so much for your interest in PepsiCo!
ID del proyecto: 12427813

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2 propuestas
Proyecto remoto
Activo hace 8 años

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Bandera de UNITED STATES
US, United States
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Miembro desde nov 12, 2015

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