we have a call center software solution for IVR , PBX ,inbound and oudbound solution
$5000-10000 USD
Pagado a la entrega
A call center with yearly more than 5 million calls wants to optimize the customer experience by reducing customer waiting time and drive down operating cost by using "Virtual IVR" technology. Within three month you need to implement the software. Use-case: customer calling can choose to receive an SMS to his phone to access the Visual IVR system for self help. The SMS contains a link that opens a webpage in which the customer can input his technical problem and location data. The link triggers the opening of a new customer case in the case management system, the phone number functions as the customer ID. After the info-transfer is complete and the case is opened the chat system delivers a confirmation to the customer.
Nº del proyecto: #17345227
Sobre el proyecto
15 freelancers están ofertando un promedio de $7270 por este trabajo
Off-course, I can assist you on this. This is Amit Sharma on behalf of Samyotech Labs and I am contended to present my proposal for your valuable project. Our Approach:- We would initiate your project by providing Más
Hi, we will be able to implement IVR alongside with Machine Learning and AI to enhance your customer's experience. Before providing a detailed technical proposal I would like to discuss your current operations structur Más
I can do this work in good manner. If oppurtunity is provided i can provide u a good service. I do this with my best.
we have done lots of projects similar to this ...with excellence finessed ....we have an great team you will glade to give your projects in my hands .......
i have experience implementing call centers using virtual IVR technologies. and in house software built, saying that i can ensure you that will be deliver within the agreed time.