Visual IVR
mín $50000 USD
Pagado a la entrega
A call center with yearly more than 5 million calls wants to optimize the customer experience by reducing customer waiting time and drive down operating cost by using "Virtual IVR" technology. Within three month you need to implement the software. Use-case: customer calling can choose to receive an SMS to his phone to access the Visual IVR system for self help. The SMS contains a link that opens a webpage in which the customer can input his technical problem and location data. The link triggers the opening of a new customer case in the case management system, the phone number functions as the customer ID. After the info-transfer is complete and the case is opened the chat system delivers a confirmation to the customer.
Nº del proyecto: #17345109
Sobre el proyecto
13 freelancers están ofertando un promedio de $54872 por este trabajo
I can do it, I have 9 years of linux and voip experience and I am a digium certified, I am sure I can do it I have team for software developer
Hello I have 10 years of experience in the telecom and web industry and done many similar project with Asterisk and Freeswitch. I can complete the project fulfilling your complete requirement and can deliver it on t Más
Hello, Have a nice day. I am owner of I-TECH. We are a company offering software development services. We will design the required IVR software. Please feel free to contact us. Best Regards, Shahbaz.
Off-course, I can assist you on this. This is Amit Sharma on behalf of Samyotech Labs and I am contended to present my proposal for your valuable project. Our Approach:- We would initiate your project by providing Más
