Hi,
I understand you need Zendesk expertise to automatically close any duplicate tickets and only leave open the most recent one for a given customer as we have special expertise in Zendesk so please contact me to discuss this further
Techloyce is a Zendesk Specialist Company with more than 35 full time employees.
Zendesk Expertise ( example of few projects):-
1) We have recently been doing Zendesk projects for technology company which involve setting up workflows for ticket creation/submission/closing and assignments, Zendesk portal,Zendesk Knowledge base portal, integration of Zendesk with CRM.
2) Also, we have been working on customizing the Zendesk for Bio Technology company where we are automating the communication with their customers and more importantly implementing the workflows for efficient management of their documents using Zendesk and its API
3) We have also recently customized Zendesk for manufacturing which involves lots of Zendesk integration
4) We have done the subscription based app for Zendesk for Fitness club which involve setting up the website and integrating that with subscription apps.