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Call Center Manager Part-Time/Full-Time

$15-25 USD / hour

Cerrado
Publicado hace más de 5 años

$15-25 USD / hour

We are looking for a friendly and hard-working customer service associate to join our growing team. The individual in this role is be responsible for answering all incoming calls and emails, fielding customer questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment. Duties and Responsibilities Field incoming calls in a timely manner throughout shift Identify customer questions, complaints, concerns, and overall needs Provide sufficient answers and solutions to all customer queries Handle customer complaints respectfully and professionally Redirect customers to appropriate departments and teams when appropriate Generate leads for sales team by screening callers and identifying potential sales opportunities Ensure all voicemails are answered immediately Maintain professional relationships with customers through ongoing excellent customer service Follow up with callers on complaint/question status, ensure resolution Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction Meet or exceed call quotas and sales assist quotas, both personally and as a team unit Follow all communication procedures, policies, and guidelines during every customer interaction Perform duties and responsibilities with our customers’ satisfaction as your number one priority
ID del proyecto: 18341825

Información sobre el proyecto

38 propuestas
Proyecto remoto
Activo hace 5 años

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38 freelancers están ofertando un promedio de $20 USD /hora por este trabajo
Avatar del usuario
Dear potential client I understand that you are looking for a superb customer service rep that can execute the duties below. I am the most suitable person for the job because I understand that the success for any business in how the customers are treated and that they are the back bone of the company. I speak fluent English and I am excellent on the phone and love to help people. I have over 7 years’ experience in this field and I am very passionate about interacting with people and making their day. I am hardworking, dedicated and committed to any task given me and will be an asset to you if chosen. I have excellent reviews on here and many satisfied clients and would love to make you one of them. I look forward to your speedy reply. Best Regards Heba Thomas
$22 USD en 40 días
5,0 (22 comentarios)
5,7
5,7
Avatar del usuario
Hi, I have reviewed each and every mentioned requirement in detail and would like to mention that I can fulfill all of your needs. I have worked with several BPO's and have 8+ years of experience. I have provided support services for wide range of process including technical and non-technical both via emails/tickets/live-chat/social media/phone. Well versed in assisting potential or existing customers/clients before, during and after a purchase of product and service with their relevant questions and suggesting information about other products and services as well. I have extensive experience in assisting customers calmly and with patience and in maintaining and updating customer information, orders processing, handling & managing refund, shipping and tracking cases. Apart from this, the best practice I do is that I log/save questions which are not answered in provided protocols, FAQs and database of questions and answers. Later, I do request to the concerned person to make me available with answers of saved questions or allow me to provide logical reply to gain regular business and to satisfy customers and maintain company reputation. To ensure, I can provide a great quality service, I would be happy to give you a trail run. Any query, please feel free to message me. I am always here and happy to assist you with any of your concern. Thanks & Regards.
$25 USD en 40 días
5,0 (1 comentario)
3,6
3,6
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Hello, If you are looking for someone who can bring you result than your search end at us. We have a vast experience in Customer Support, General Office, Sales, Telemarketing, Virtual Assistant and best suited for your requirement. It would be really appreciated if you can allow an opportunity to have a word with you and proposed you how we can take your business to next level. We believe in providing quality work at reasonable cost. We have our own calling system and we also don't charge anything upfront. Try us out and I am sure you will be happy with our work
$15 USD en 40 días
5,0 (1 comentario)
1,7
1,7
Avatar del usuario
As a IT professional with an Dutch ICT Diploma and a positive, motivated, self-starter with a strong sense of urgency who responds positively to challenge and pressure, I will make sure that the job is DONE the best way possible
$22 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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We are in an era of “Technological Revolution” in each and every aspect of life due to the momentum of change. This growth has modernized the world in the way we think, live, work and interact. To stay ahead in the fast changing world requires the capability to look beyond the present. But, fascination for Science & Technology and keen interest in the ever-growing world of technology motivated me to take up engineering. I choose Electrical Engineering as my major which is one of the core fields of engineering. I have keenly viewed this project. I found it well matched to my skills. I assured you that, I can do this project within less time and with professional style.
$22 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Hello, I would be happy to work for you. I read all the requirments and i will follow all the procedures and job description mentioned. Kindly inbox if you have any questions to ask. I would be happy to answer all of them. Looking forward to work for you. Thank You.
$16 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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I have worked with Amazon India as Virtual Customer Service Agent where my average contact handle time was 4 mins and 38 secs and customer satisfaction percentage was 88.59%.
$16 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Good Day! I am very interested with the job. I am a well-experienced, reliable, responsible and has a strong work ethic applicant. I hope you can consider my application. Sincerely,  Angelique Relevant Skills and Experience I have excellent Customer Service Skills and consider myself to be a critical problem solver, multitasking worker. I also have a strong work ethic, and I organize and pay close attention to details.
$16 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Dear Employer, Good day! Im Rizza from Philippines. Im very interested with your Offer. Please give me a detailed information so i can Start Asap. Im a Graduate of Bachelor of Science in Accounting Technology and I used to worked with Convergys Philippines for Intuit Quickbooks Payroll Account and with Concentrix Philippines for Citibank.
$15 USD en 40 días
5,0 (1 comentario)
0,0
0,0
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I have managed a call center with 1500 FTEs. I am a very experienced call center professional. I can send/discuss with you details of my work experience and skills
$22 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
Hi Congratulations on your business. We have a small but experienced team which consist of elite agents that we have hand picked that could cater with this line of work. Me and my partner are both experienced Workforce and Quality Analyst and expertise in managing outsourcing companies and eventually built our own. We are here for one purpose and that is to make sure your business grows with us. looking forward to do business.
$20 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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me considero ser un excelente promotor de atencion al cliente, en mi pasado trabaje en una oficina de enlace de victimas en donde diariamente atendia alrededor de 100 personas , los clientes se sentian muy bien atendidos, incluso ya que no trabajo alli , algunos me estrañan todavia
$22 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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We have a best in class freelancers @ lowest cost and highest quality. We help our clients by monitoring the freelancer and make sure the said job is delivered. we start our freelancers @ only USD 8/ hr.
$15 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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“Hard work is the key to success.” I am a committed, hardworking and strong willed Educator, Administrator and Sales/Marketing Personnel. If these are some the qualities you seek then look no further; because I am willing and able to serve your institution. I am an Open Candidate applying for the position of Call Center Manager. With various experiences over the years I have seen myself doing marketing, administration, teaching and leading in the Marketing, Administrative and Education System both locally and internationally. Additionally; I am Computer Literate. I am also sure that I can bring my skills and expertise to help in building on the morale of your esteem institution. I believe in marketing, administration, education, success, development and world change and that is the driving force behind my bid. In order to have a full understanding of what’s expected of me, I’d like to know: -What type of industry is your company associated with? -What is the size of your company and your business target? -What would be the mode of communication? -What is your required work hours? -Do you host virtual team meetings?
$23 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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I have been working with systems and network management for more than a decade, as the enclosed resume explains. My experience includes cloud computing, system and network administration, infrastructure virtualization and automation, implementation and commissioning of IT projects and helpdesk management.
$22 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
Avatar del usuario
Hello Staffing Manager, I would ABSOLUTELY LOVE to be your next Call Center Manager! I am CONFIDENT that I "bring to the table" a rare mix of HARD WORK, TALENT, PASSION, ENTHUSIASM, and EXPERIENCE that will allow me to EXCEED your expectations for this position. I have an extensive banking and customer service background which is comparable to what you are seeking in a Call Center Manager. In my previous positions as a Level 2 Tech Support Engineer, I provide Enterprise level support to users in my office, remote employees and customers all over the world. In this position served as the initial point of contact for technical problems; perform troubleshooting tasks, problem diagnosis, resolution, or escalations. I would love the opportunity to further speak with you about how I can be an asset to their Team. I am confident that I have what it takes to be successful in this position. I am available to work immediately. All the best, Mike D Corus Technologies
$16 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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I'm compeletly free to take all of your emails And to attend calles ..i can speak proper english Pls do accept me It will be a pleasure to work with u guyz ! Best of luck
$22 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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I have almost 8 years experience in the same field and background. I can easily manage your call and achieve your weekly target
$22 USD en 5 días
0,0 (0 comentarios)
0,0
0,0
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Hi there. I am totally interested in being part of your team. I have the perfect profile for this position because I have a lot of experience working in a bilingual call center for customer service support. Furthermore, I was performing all the tasks mentioned in the description and I have to say that I am well organized and methodical in those aspects. I am a person that loves challenging herself and deal with different situations about clients. I would love to know about you soon. Best Regards!
$27 USD en 50 días
0,0 (0 comentarios)
0,0
0,0
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I understand the requirement clearly. I am quite confident on this particular job and should be able to complete this job with quality within the stipulated time frame. I am a hands-on worker in IT field in various domains in the last 24 Years. At many times worked simultaneously with Excel, PDF, Website and other input files where required consolidation from all input files was made appropriately and logically. I worked with various leading IT organizations in senior roles, but always I kept myself hands-on. Since many years took lead role for over-all IT managed service delivery catering strong customer support and customer centricity management. Always adhered very challenging KPI’s for Customer support and satisfaction. My rich IT experience will certainly expedite my performance in terms of quick turn-around, quality, adoption of innovative idea and technology (if any).
$20 USD en 40 días
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de UNITED STATES
United States
0,0
0
Miembro desde dic 12, 2018

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