Arundhati G.

• Audit and reporting of: Charge entry, Payment postings, Appeal and DOR’s as per SLA and KPI targets. • Preparing daily workloads for staff & coordinating the daily allocation of work. • Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers. • Handling new client enquiries and acting as the face of the business. • Providing prompt and accurate information on individual performance. Achievements: • Appreciated by client for giving accuracy for aged AR items • Received appreciation token from Senior Managers for performing on the deadline for $1.5 Mn accounts.