Faik A.

student, calm, open to learning, love reading-writing, making. I am highly skilled in the use of computers and the Internet, including Microsoft Office, Internet searches, and troubleshooting computer software and hardware. Technical Support Specialist | Helpdesk Technician Technical Troubleshooting End User Training Virus Detection, Removal & Prevention IT Infrastructure & Performance Tuning. System Upgrades & Optimization Security, Backup & Recovery Solutions Technical & User Documentation Relationship Management. My IT knowledge: Platforms: Windows, Unix, Linux, Mac OS X, iOS, Android; Networking: LANs / WANs / SANs, TCP / IP, VoIP, DNS, HTTP, Wireless / VPN Architecture, Cisco Routers & Switches, Firewalls, Cisco IOS, Active Directory Domain Controllers; Hardware: desktops, laptops, printers, scanners, projectors;