govindrai

Work experience : Customer Service : 1. Worked for G.E. in Store Cards related process(billing and customer service) for UK Market. Stores included debenhams, laura ashley, etc. 2. Worked in Vertex for Powergen which was into gas and electricity supply {billing, troubleshooting and service for postpaid and prepaid meters} 3. Worked with Vcustomer in a backend process or so called data entry for Bank One, Marshall Fields and in a customer service (voice) for Target. Other 1. Worked with HCL for British Telecom in collection process. 2. Working with American Express as Business Unit Security Administrator where I administer the mainframe ids. 3. Worked as a Team Leader with 22 reps reporting me in a sales campaign in Infocall. Sales : 1. Mortgages(warm transfer and also appointment setting). 2. Credit Card Verification(Capital One). 3. Insurance (appointment setting). 4. First Funds (Finance, B2B sales campaign) 5. [login to view URL] and cheap tickets {reservations of flight, hotel and Cars. As well as sales and service}. I have worked for more 8+ years in BPO industry. Have lot of experience in sales, data entry, collection and customer service. I have recently decided to work from home as a freelancer. For me to serve you effectively, provide me with following information please : 1. S.L.A. 2. T.A.T. 3. Payment cycle, daily, weekly, fortnightly or monthly 4. What all reports do you expect. I would appreciate if you can send the format of the report that has to be sent. 5. Please provide a summary of the campaign. . For sales campaign (telemarketing, appointment setting, any voice campaign, please clarify. 1. Campaign details. 2. Category (appointment setting, hardcore sales, etc.) 3. Is the payment based on per sales and also if there is pay per login hr. 4. Expected sales per day per person. 5. Is the sales campaign running in some other organization or is a freelancer working on it. If so, what is the sales per day. Please provide any more relevant information which you think I require or want me to know. Regards Govind Rai