Joany M.

## BIO SUMMARY Senior Technical Writer skilled in communicating complex concepts in a concise and easy-to-understand manner. Self-starter, exceptionally organized, and skilled in using multiple software applications to develop, write, edit, and deploy technical documentation for a variety of delivery methods. * Excellent interpersonal, communication, and presentation capabilities. * Quick learner who adapts easily to new situations with minimal training. * Able to meet aggressive schedule dates. * Skilled in designing and testing graphical user interfaces. PROFESSIONAL EXPERIENCE iSoft Corporation, ADDISON, TEXAS January 2003 to Present Senior Technical Writer Designed, developed, and maintained documentation for B2B connectivity software, consisting of operational procedures, online help systems, Training Manuals, Installation Guides, Getting Started Guides, System Administrator Guides, and Release Notes. Designed and maintained web pages for customer access to documentation and HTML versions of the documentation. Designed and developed marketing brochures and press releases. * Tools Used: FrameMaker, Paint Shop Pro, RoboHelp, Acrobat, MS Word, MS Excel, Homesite, and Snag-It. Clear Technologies, COPPELL, TEXAS February 2002 to December 2002 Contract Senior Technical Writer & QA Analyst Designed, developed, and maintained documentation for web-based Customer Relations Management software, consisting of operational procedures, online help systems, QA Test Plans, Installation Guides, System Administrator Guides, and Release Notes. Designed and maintained HTML pages for customer access to documentation. Conducted quality assurance tests on software modules. Performed configuration management on internal demo and QA servers, including refreshing databases and templates when new software builds were delivered by the engineers. Trained and supervised other QA employees and summer interns. * Tools Used: FrameMaker, Paint Shop Pro, Web Works Publisher, Acrobat, Lotus Notes, MS Word, MS Excel, Homesite, and Hypersnap. BEA Systems, PLANO, TX 1999-2002 Senior Technical Writer Designed and created web pages, online help systems, and user documentation for application infrastructure software. Managed documentation development for XML translation application. Acted as backup System Administrator for local documentation group. * Tools Used: FrameMaker, RoboHelp, Visio Professional, Web Works Publisher, Acrobat, Homesite, Documentum, Perforce, MS Word, MS Excel, and MS Project. Micrografx Corporation, ALLEN, TX 1998-1999 Senior Technical Writer Designed and created web pages, online help systems, and user documentation for Windows-based graphic applications. * Tools Used: FrameMaker, RoboHelp, Web Works Publisher, Acrobat, MS Word, and MS Excel. * Created and maintained team's web page for company's intranet. Resulted in company-wide recognition for the documentation group’s accomplishments. * Developed documentation standards for the company to improve the consistency of the documentation’s look and feel across all departments. ACNielsen, IRVING, TX 1995-1998 Senior Technical Writer Designed and created web pages, online help systems, and user documentation for Windows-based merchandising applications. * Tools Used: FrameMaker, RoboHelp, Acrobat, MS Word, MS Excel, and MS Project. * Managed HTML documentation development for Internet-based application. Resulted in the successful, on-schedule release of the product. * Provided input to product design and specifications to create more user-friendly Graphical User Interfaces, thus increasing product sales. * Developed documentation standards for the company that improved the documentation design. Project Consulting 1990-1995 Bradenton, FL, Denver, CO, San Diego, CA, Dallas, TX Designed and created online help systems and user documentation for various Windows-based software applications. Prepared and implemented customer and internal training on Windows-based products. Intellicall, Inc., CARROLLTON, TX 1987-1990 Technical Training Manager Designed and conducted customer training seminars for telecommunications company. Interviewed, hired, and managed group of three trainers. * Selected to set up training department from the ground up. Resulted in the creation of a revenue-generating department for the company, thus increasing bottom-line profits. * Performed technical support at industry trade shows. Answered customer’s technical questions and conducted product demonstrations that increased sales. ## Area of Expertise MS Word FrameMaker RoboHelp MS Excel Visio Professional Web Works Publisher Acrobat Homesite, Documentum, Perforce, MS Word, MS Excel, and MS Project.