Call center activity analyzer

por kolosibalint
Call center activity analyzer

This Excel app allows the user to upload raw data from Cisco/Avaya log files into a master database consolidating the data into meaningful reports. It calculates how much time agents spend logged-in into their phones and what activities they perform during their working hours.

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Mi perfil

I'm a proficient Excel VBA developer with a passion for automating and streamlining complex reporting and administrative tasks. My expertise lies in creating robust, efficient, and user-friendly solutions that reduce manual workload with automated workflows, both on Windows and Mac platforms either using complex formulas, PowerQuery or VBA scripting. My experience spans various industries, including manufacturing, pharmaceutical, HR, FMCG, finance, and automotive. My projects include minor automations of tedious, repetative spreadsheet tasks as well as complex ERP solutions using Excel and SQL together. As a math enthusiast, my projects often involve sophisticated modeling, statistical analysis, and probability assessments. If you do not know exactly how you could improve your processes or how you could decrease manual workload, I'll gladly provide you with suggestions. Contact me for consultancy on process improvement opportunities in your daily manual workload.

$45 USD / hora

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