Manoj P.

Project Name:- Customer Service Telephonic call recording and management system. Client: - Large Insurance company, USA Technology: - Microsoft VB.NET, VB 6.0, MS SQL server, AJAX, XML, MS ACCESS 2007. Team Size: - 15 ( 4 Onsite , 11 Offshore) Role :- Project Manager. Description: - Custom made applications suit used for customer service call center management, focusing on call recording and monitoring. VB.NET win form applications integrated with CISCO and Varint telephonic third party tools. The Monitoring system help customer services representative to coordinate between teams as well as get complete status of customer information using backend integration with legacy systems. Responsibilities  Primary function includes Project Management, Client Management and Team Leadership.  Managing multiple projects on Microsoft technologies.  Delivery review, code review, client communication/relationship management, support to Service offerings, presentations & promotion.  Competency planning for the team, resource planning to meet project needs and training management. Project Name:- DFW, Repair process (after sales process support). Client: Motorola Solutions (Long Island - New York) Technology: - Microsoft VB.NET, VB 6.0, MS SQL server 2005, 2010, ORACLE 7.3, 10G, SSIS, XML, MS ACCESS 2007. Team Size: - 20 ( 4 Onsite , 16 Offshore) Role :- Onsite Project Manager. Description: - System is use for repair process of printers, scanner and other handheld devices. It has been integrated with SAP systems to get information on unit life, manufacturing and parts. This is system also integrated with clarify contract management and actuate reporting (data warehouse), using various integration methods like, ODBC, file sharing, and web services. This application provides workflow for the end to end repair process. VB.Net win form has been used as front end toll and MS SQL serer 2010 is backend. This application also include customer facing web site for repair request submission developed using C# and Oracle 10G. Responsibilities  Primary function includes onsite client management and service support.  Reports progress and issues to the client service manager in a timely manner.  Represents the organization in customer-facing communication on managed services.  Delivery review, code review, client communication/relationship management, support to Service offerings, presentations & promotion.  Owns consistency and high quality in solution delivery. Project Name:- DFW DB Upgrade - Technical. Client: Motorola Solutions (Long Island - New York) Technology: - MS SQL server 2000, 2010, DTS, SSRS, SSIS, VB 6.0, Oracle 10G, MS Project 2007, CITRIX. Team Size: - 10 ( Onsite 1 , offshore 9) Role :- Onsite Project Manager. Description: - The project objective to migrated DFW backend to latest server hardware to DB MS SQL server 2010. DFW suit of applications built with VB6.0 , ASP 3.0 and MS SQL server 2000. Technical upgrade have been successfully implemented using iterative project management methodologies. Also successfully integrated with existing application integration points. Responsibilities  Primary function includes onsite client management and service support.  Reports progress and issues to the client service manager in a timely manner.  Owns consistency and high quality in solution delivery.  Designing, develop application using VB 6.0 , C# , Vb.Net and MS SQL server.  Documenting the solution approach.  Preparation of the test plan and test strategy. Project Name:- FAZAL, MEDICARE Insurance policy enrollment system. Client: Universal American Finance (Houston - Texas ) Technology: - C#, WEB forms, VB.net, WIN forms, ADO.net, MS SQL server 2005, WPF, XML, SSRS, SSIS. Team Size: - 10 ( Onsite 1 , offshore 9) Role :- Onsite Project coordinator. Description: - The system is used to capture the enrollment details from the scan paper application and online data feeds. Application integrates data with online web servers and batch data process with INFOX crossing (CMS data vendor) to verify eligibility for the enrollee and uses XML web services to verify data with MBD/ MRX(CMS member data base). This application provides workflow for the incomplete enrollment applications. SQL reports has been use to generate predefine reports and custom reports. This application send data feeds to various systems like FACETS (Health insurance policy management system), the central repository of enrollments and claims. Responsibilities  Understand business workflows to implement with software development techniques.  Developed insurances policy enrollment application using C# , MS SQL server and VB.NET.  Worked on converting DTS packages to SSRIS services, also development and manager SSRS reports.  Production support and monitoring . Project Name:- Web policy enrollment system. Client: Universal American Finance (Houston - Texas ) Technology: - C#, WEB forms, VB.net, WIN forms, ADO.net, MS SQL server 2005, WPF, XML.. Team Size: - 10 ( Onsite 1 , offshore 9) Role :- Onsite Project coordinator. Description: - The system is used to facilitate health policy agents to policy enrollments. This application is based on distrusted application architecture using web services. This application have three user layers and business process flows, each process flow has lose coupling using web services data interactions. MS SQL report has been use to generate reports from the backend system. Responsibilities  Understand business workflows to implement with software development techniques.  Developed insurances policy online enrollment and claims application using C# , MS SQL server and VB.NET.  Worked on converting DTS packages to SSRIS services, also development and manager SSRS reports.  Production support and monitoring . Project Name:- ELINK commissions sub subsystem. Client: AT&T (ST LOUIS - MO ) Technology: - VB 6.0, ASP, C#, VB.net, MS SQL server 2000, XML Team Size: - 7 ( Onsite 1 , offshore 6) Role :- Onsite Project coordinator. Description: - The system is used to adjust commission amounts paid to sales representatives. ECSS takes data feeds from existing commissions systems and clerks in the field, and rolls this data up into a common format for ELINK to process. ECSS provides a Web-based interface (BWC) for making adjustments to commissions and DSA entry. Data is provided in spreadsheets and data files that are uploaded to ECSS. ECSS provides data to ELINK in a common format for payments based on the pay schedules determined by ELINK. A Web-based user interface is provided for each sales manager to track last discussions with sales reps, actions taken, and the next steps. These discussions are reported to General Managers. Responsibilities  Developed and implement WIN form application using VB 6.0 , VB.net.  Worked on of WPF, WCF and WWF  Production and development of application backend using MS SQL server 2000/ 2005.  worked on converting DTS packages  Production support and monitoring . Project Name:- OIDC AND WORK FLOW APPLICATIONS. Client: AT&T (ST LOUIS - MO ) Technology: - FileNet, VB 6.0, ASP, C#, VB.net, MS SQL server 2000, XML. Team Size: - 7 ( Onsite 1 , offshore 6) Role :- Team Lead. Description: - This is containing management system which helps to provide customer with data archiving and workflow management. It also helps the customer to save time and cost of operation by automating several processes using BPM workflow and task management. Responsibilities  Lead team of developer at offshore .  Responsible for offshore delivery and quality control.  To setup upgrade application for adding new objects in the system  Application maintenance activities – Analyze the reported bug, provide effort estimation for the correction, assign error to team member for correction and monitor it, maintain the defined SLA, review and delivery of the reported bugs.  Production support and monitoring .