Sandra B.

- Possess 6 years of experience in customer service almost 1 year experience in escalations and QA - Basic experience in ERPs such as SAP, Infinium and Passport - In-depth knowledge of basic operating systems - Very determined and has a good attention to details - Flexible, attention to detail and ability to learn quickly - Ability to handle multiple tasks and solve customer queries efficiently - Possess good sales and customer service skills - Excellent administrative and organizational skills - Ability to maintain basic knowledge of products, pricing, promotions,procedures, and other important issues - Possess excellent listening and responding skills. - Highly initiative to manage a busy workload without close supervision Ability to build and maintain good relationship with customer. - Consultative selling (to include up-selling and retention) - Detail-oriented, efficient and organized. - Possess strong analytical and problem solving skills, with the ability to make well thought out decisions. - Excellent written and verbal communication skills. Highly trustworthy, discreet and ethical. - Resourceful in the completion of projects, effective at multi-tasking