Shashank K.

Enthusiastic Consultant (Business Analyst) & Certified ScrumMaster (CSM) with over 6 years of experience in Retail, Workshop, Automobile, E-commerce and Service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Experience in business requirement elicitation and converting user requirement into functional requirements, developing business process flows. Enveloping and maintaining requirements traceability matrix and defining strategic solutions for business needs. Executed projects using various methodologies including waterfall and Agile. Excellent working experience with the successful implementation of ERP/CRM & Service applications with various domains. Skilled in Requirement Gathering, Gap Analysis, UAT, Training & Support (L1 &L2) with Client Interactions. Expertise in executing various projects and ensuring Delivery of project within the time & cost parameters. Strong Understanding & Implementation of Agile Methodology & Waterfall Method of Software Development Lifecycle. Experience in writing user stories and use cases. Strong Knowledge of MySQL, Python, Data Science, data visualization, PHP & Dot. Net. Experience in user/functional testing, training and change management. Competent skills in designing, developing, analyzing the Business Processes. Strong communication, interpersonal, analytical & negotiation skills. Skilled in both Manual Testing and Black Box Testing. Excellent working knowledge of MS Office Suite. Working on Microsoft Visio, Tableau, Power BI, Pencil, TFS, Draw Io tools etc. Skilled in Enterprise Analysis and the Process Modeling, Functional Modeling, Cross-functional Flow Chart, Case diagrams. Working and Execution knowledge of the Functional Decomposition Diagram (FDD). Out of box Approach to solve the problem.