Ripal S.

I have more than ten years of experience in technical support and data analysis for various applications and systems. I possess the skills and qualifications that match your requirements and expectations. As an Application Support Engineer at Diff. org, I resolved application issues escalated from end users, conducted root cause analysis, and documented solutions. I also developed and maintained scripts and tools to automate tasks, monitor performance, and generate reports. I worked with developers, testers, and business analysts to ensure the quality and functionality of the applications. As a Data Analyst at [Previous company name], I used SQL, Python, and R to collect, clean, manipulate, and analyze large datasets from various sources. I applied statistical methods and machine learning techniques to reveal insights and trends, and communicated my findings through dashboards, visualizations, and presentations. I also participated in data governance initiatives and ensured data quality and integrity. Some of my key achievements are: • Reduced application downtime by 50% by implementing proactive monitoring and alerting systems • Increased customer satisfaction by 90% by providing timely and effective solutions to application issues • Improved data accuracy by 90% by implementing data validation and cleansing processes • Enhanced data-driven decision making by creating interactive dashboards and reports for various stakeholders