Felmer A.

Have a very good background on customer service on a call center set up. Drives overall performance on a daily basis by setting clear goals, monitoring, coaching and developing strategies leading to performance improvement as well as addressing day-to-day on floor issues that impact the program. Handled the budget allocation of the account and prepared strategies for forecasting budgetary needs to certain projects. Also Ensures to meet or exceed client goals by monitoring, setting goals and creating a smart action plans. Creates policies and procedures for day to day operations.