Client Support Project
$30-250 USD
Pagado a la entrega
Ticket Management System
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TECHNOLOGYES and REPOSITARIES
Repo 1. Mobile APP Flutter (for Android and IOS)
Repo 2. API (Backend) Python
Repo 3 WebAdmin Front-End ReactJS/NextJS
Repo 4 WebClient Front-End ReactJS/NextJS
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User Management
User Registration
Apply registration Reques via Web or Mobile
[by Facebook, by Gmail or by Phne)
If by Phone
(Inpust {UserID(check uniqueness), FullName, Password)
In All Type Registration a Referal code is there (ReferalCode Optional: previous user code)
User Verification
Admin View all Applied users and Compare Clients detail(email/mobileno) and Verify the User
Ticket Management
Valid User Logged in the Portal and Can Post their Problems
ProblemID, Date (Auto)
Problem Title
Problem Description
Image(s)/Vedio(s)
Problem Category (1:Troubleshoot, 2:Update, 3:NewFeature) //comes from ta table
RecordedBy (registered user)
Agent Admin (here in Office)
Views those Tickes
Assigns to other Agents and Transfer to Othere agent till it SOLVED/RESOLVED
Schema like this:
tl_id Number(AutoIncrement)
tl_dated Number(FK tbl_dates),
tl_remarks Text(200),
tl_pic_vedio Text(100), //Google Bucket Path (Multiple Pic/Vedio may issued)
//PicAddress Comma, Comma le Parsing garera rakhne ki)
tl_status Number (FK-tbl_tlstatus[tlstatus_id]),
ticket_transferedto Number (FK-tbl_users[user_no]),
tickettype_id Number (FK-tbl_tickettypes)
dl_dated Number(FK tbl_dates), //If ticket type id is DEADLINE
tl_loggedby Number (FK-tbl_users[user_no]),
Reports
Various Ticket Reports
Verious Performance Report
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All Project Repositories(4 Repositaries)
Must be pussed on Vendors Repo
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- Type of Support Needed:
- Email support
- Phone support
- Live chat support
- Preferred Ticketing System:
- Yes, the client has a preferred ticketing system in place
- Most Common Issues:
- Technical issues
Ideal Skills and Experience:
- Strong customer support experience
- Proficiency in using the client's preferred ticketing system
- Excellent problem-solving skills for resolving technical issues
- Good communication skills, both written and verbal, for email and phone support
- Familiarity with live chat support tools and techniques
- Ability to handle billing inquiries and product/service inquiries, in addition to technical issues
Nº del proyecto: #37524265
Sobre el proyecto
17 freelancers están ofertando un promedio de $180 por este trabajo
"In my proposal, I'd like to emphasize my extensive experience in Python development, including data analysis, machine learning, etc. I have successfully completed similar projects in the past, which makes me confident Más
Hello, I'm an experienced mobile app developer with a proven track record of delivering high-quality iOS and Android applications. I'm excited to collaborate with you on your project and bring your vision to life. My s Más
Hi there! My name is Maryam and I am an experienced software engineer and writer working with a team of experienced professionals. We understand that you are looking for someone to provide client support, and we would Más
Hello!! I am a verified mobile developer with more than 5M+ downloads on Android and 60+ apps published to the Google Play Store / App Store. Achievements: 1. Recommended as Expert by the Flutterflow team. 2. Helped Más
Hello, I am eager to apply for the Client Support Project. With a strong background in customer support, I bring expertise in email, phone, and live chat support. I am proficient in utilizing preferred ticketing system Más
