Deepika P.

Service-oriented Customer Support Representative with 3+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skills Complaint resolution Sales expertise Shipping procedures understanding Retail store support Multi-line phone talent Technical Support Receiving support International sales support Administrative support Order fulfillment Creative problem solving Software known- Ms Office , Ms Word, PPT presentation, C ++, Software development Shipstation, Slack , Stripe, PayPal, snipping tool, E-commerce BBB, Squarespace