Professional objective
Professional challenges are motivating me! I believe in a quote which says: A person blesses the place if involves the soul in all what he is doing!
Professional experience
Feb 2015 - May 2015 Call center Manager - Integrated E-Commerce Services SRL
4 months Brasov | Client Service / Call Center | Call-Center / BPO
Coordination and planning of all activities, actively participating on the activities development;
Drawing on the statistics and analyzing the results of the departments and projects; Team supervision:
monitoring the data, support of the agents, human resources, coordination training module;
Optimizing procedures;
Recruitment, team building activities, operational training, motivational and product preparation of the training
materials and procedures;
Relationship with customers, constant support to both internal and external customers;
Preparation of the personalized offers and supervision of advertising materials;
Acquisition of new customers by promoting business call center services at European level;