How much should I compensate a customer whose car was damaged because of my product?

En curso Publicado hace 5 años Pagado a la entrega
En curso Pagado a la entrega

Hello there,

I am an oversea seller that sells product on Amazon.com. One of my product is a Halloween Bloody Handprint Sticker that can stick to windows or walls. The product link is [login to view URL]

One customer applied this product on his car surface and the car paint was peeled off when he peeled the sticker off(see file pictures). He then repaired his car paint and sent me the bill of total $2731, among which 1900 is an overall paint. (I'm not familiar with car paint repairment.)

Our description of this product on [login to view URL] said that it was "For windows, glass, floor, bathtub, mirror, trash can, framed picture, toilet, microwave, doors" on Amazon.com. However, I didn't mention whether it can be used on cars. (I added it after this incident). Also, I didn't add any disclaimer on the website or product package.

My question is, how much should I pay for the damage out of his total bill? Should I ask him about insurance coverage first? Am I responsible for the whole bill?

Thank you.

Zane

Servicios al cliente Investigación legal Redacción legal Valoración y tasación

Nº del proyecto: #18282488

Sobre el proyecto

13 propuestas Proyecto remoto Activo hace 5 años

13 freelancers están ofertando un promedio de $69 por este trabajo

gauravsaggi

Dear Sir/Madam, We have Completed 930+ LEGAL projects on Freelancer related to CONTRACTS, PATENTS, TERMS OF WEBSITE, LEGAL RESEARCH and IT LAW. We have conducted lot of legal research and provided advisory to our Más

$30 USD en 1 día
(798 comentarios)
8.4
legalizer

Hi, I’m a California attorney and I have some questions about that repair bill. To me, this demand looks like a scam so I would be very careful about what you say back to that person. Any normal car owner knows better Más

$588 USD en 5 días
(4 comentarios)
5.6
Rakibhasannur

Hello sir, As your image says don't use with your car. But your customer still used that not your issue. Hope this damage didn't happen for you. This was the customer issue. So i think no need to give her the damage Más

$30 USD en 1 día
(0 comentarios)
0.0
MSAIHH

you don't have to pay anything the product is not for cars , you didn't mention that the product is for cars , for example perfume company made a product for outside use and someone drink it it is not the company fault Más

$20 USD en 7 días
(0 comentarios)
0.0
kathy219

Hello, You should not be responsible for paying the whole bill, if anything, only that little patch that needed to be repainted. If your customer insists, take it to small claims court. The product was clearly used dif Más

$25 USD en 1 día
(0 comentarios)
0.0
LexiconLaw

Hi there First of all I can tell you that you are not liable for the whole bill. If damage has been caused by your product it is only the cost of repair to that area that you are liable for. The person who suffered Más

$25 USD en 2 días
(1 comentario)
0.0
heidi1025

You are not liable for any customer's error. There's always a thin line between providing a good service to your customers and spoiling them out of their mistake. I don't think think that you should be paying for any Más

$25 USD en 2 días
(0 comentarios)
0.0
wairimuwakimani1

Good morning kindly assigned me the order will deliver a quality work and on time since this is in my line of duty thank you Relevant Skills and Experience I have 2 years of experience in costumer service

$18 USD en 1 día
(0 comentarios)
0.0
arouranikhil

Hi. with regards to your problem, i am the one you need. i have already handled these kind of matters in consumer courts and have done good job-as per my clients version. See every legal problem has loop holes and Más

$55 USD en 1 día
(0 comentarios)
0.0
AdarshNainadv

I have vast experience in handling the third party liability claims such as product liability. I am also handling consumer matters on day today basis which gives me an expertise in the field. hence, i think i can solve Más

$25 USD en 2 días
(0 comentarios)
0.0
islamjundia

I can do it give me more details

$25 USD en 1 día
(0 comentarios)
0.0
lizettemsf

I am an internationally trained lawyer with over 20 years of international experience in the field of Law. I earned my law degree in England and is an active member of the bar in New York. I have a broad range of exper Más

$25 USD en 1 día
(0 comentarios)
0.0