Alvin J. Profile

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$7 USD / hora

sorsogon city,

philippines

$7 USD / hora

Aquí son las 10:43 a. m.

Se unió el octubre 19, 2018

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Alvin J.

@alvinejordan

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(0 comentarios)

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$7 USD / hora

sorsogon city,

philippines

$7 USD / hora

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Tasa de recontratación

Customer Care Specialist

Entrepreneur with 4 years in business leadership. Experienced in all aspects of business formation, operation, finance and management. Seasoned Customer Care and Sales Specialist with 10 years of broad range expertise in customer relations management, complaint handling & resolution, training and development, coaching and counseling, front-end supervision, performance analysis, action planning, sales margin improvement and customer satisfaction. Results driven, innovative, analytical and problem-solver using creativity and resourcefulness to overcome organizational obstacles to deliver profitable results.

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Experiencia

Tranquilo Spa

jul 2014 - may 2018 (3 años, 10 meses)

• Philippine Social Media Star Brand Awards recipient as the 2017’s Most Outstanding Spa in recognition of its exceptional usage of Social Media platform to positively impact the society and the consumers. • Directs all organizational operations and objectives to maximize productivity and returns.

American Express US (HGS Philippines)

oct 2007 - jul 2014 (6 años, 9 meses)

• Provides mentoring to new hires maintaining certification rate at 100%. • Provides floor management administration to bottom performers causing increased performance by 50%. • Monitors customer servicing calls to ensure flawless servicing execution eliminating to 0% instances of rude behavior and sales falsification and reducing site average handling time by 20%.

American Express US (HGS Philippines)

dic 2005 - oct 2007 (1 año, 10 meses)

• Spearheaded multiple operational remote activities requiring immediate attention and metrical improvement including Sales, Conversion and Offer Rate, Average Handling Time , Customer Satisfaction Surveys, and Health of Compliance. • Performed random small group performance analysis, strategic planning and coaching on Customer Satisfaction survey bottom performers and measured results. • Brained and implemented successful incentive programs.