Hello,
I have a strong background in customer support, including experience in the airport industry, making me confident in my ability to provide excellent remote assistance to guests and contribute to your company's success.
My airport experience has equipped me with valuable skills in customer service, such as check-in, boarding, and welcoming passengers. I excel in interpersonal communication, allowing me to assist guests effectively and provide exceptional service.
In addition, I hold a Bachelor's degree in International Relations from Universidade do Porto, demonstrating my motivation, analytical skills, project planning abilities, and teamwork capabilities. I am skilled at handling multiple tasks, with excellent organizational and time management skills. I am agile with internet tools and possess strong problem-solving abilities.
While I don't have direct experience with PMS , I am confident in my ability to quickly learn and adapt to new software and platforms. I am tech-savvy and have a solid understanding of online booking platforms like Airbnb and Booking.com.
As a responsible and empathetic individual, I am dedicated to delivering top-notch customer support and ensuring guest satisfaction. I am proactive, creative, and always willing to go the extra mile to meet guests' needs.
I am eager to contribute my skills and enthusiasm to your team. I would welcome the opportunity to discuss further how I can add value to your company.
Sincerely,
Ana Carolina Lima