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Guest Support Specialist | Airbnb

€250-750 EUR

Cerrado
Publicado hace 12 meses

€250-750 EUR

Pagado a la entrega
We are a short-term rental company , based in Lisbon Portugal, managing several Airbnb properties in town. We are currently looking for a Guest Support Specialist to provide remote assistance to Guests. - Assistance at check-in and check-out inquiries (access codes, accommodation doubts) - Information on rates and availability of available accommodations - Respond to guests phone calls/messages/emails - Escalate issues Must Have: - Laptop + headsets - Strong Internet connection - Solid Verbal and Written knowledge - English (Portuguese and French are valued); - Agility with Internet tools. - Experience in Tourism and/or Customer Support - Skill in handling booking platforms Airbnb, [login to view URL] and PMS - Responsible, Available, Empathetic@ Pro-activ@, Creative@ - Multi-Tasking, strong organizational and time management skills Working hours: 7/days week from 5pm - 00AM (PT Hour)
ID del proyecto: 36619086

Información sobre el proyecto

5 propuestas
Proyecto remoto
Activo hace 11 meses

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5 freelancers están ofertando un promedio de €570 EUR por este trabajo
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Our team is Available at any time Any Way For You,Our Project will be Deliver before 12 Hours And Greater Than Your Expectation's
€250 EUR en 1 día
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Hi there! Hope you are well. I can help you manage your properties on Airbnb. I help Airbnb owners manage Airbnb properties located in West Hollywood, California and Thackerville, Oklahoma. Given that I am available with the said time schedule. I've also been a customer support for Internet Service Providers so we won't have any problems with empathy, I also have all the tools needed and I am tech-savvy but I think what will make me different is because of the value I add to my work, I know how to build connections with customers/clients. I valued them and know how important they are and I believe that we both want to retain customers. :)
€750 EUR en 7 días
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Hello, I am from Portugal, Oporto, with a strong fluency in English. I have a laptop, headphones and wired connection. I have done 2 internships - one in my school and another at university, which allowed me to develop social skills, as well as multi-tasking and responsibility. I can do the the job for you and follow your norms of work to deliver maximum quality work and help customers. Hope you can consider my offer so we can discuss work details in the future!
€750 EUR en 7 días
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Hello, I have a strong background in customer support, including experience in the airport industry, making me confident in my ability to provide excellent remote assistance to guests and contribute to your company's success. My airport experience has equipped me with valuable skills in customer service, such as check-in, boarding, and welcoming passengers. I excel in interpersonal communication, allowing me to assist guests effectively and provide exceptional service. In addition, I hold a Bachelor's degree in International Relations from Universidade do Porto, demonstrating my motivation, analytical skills, project planning abilities, and teamwork capabilities. I am skilled at handling multiple tasks, with excellent organizational and time management skills. I am agile with internet tools and possess strong problem-solving abilities. While I don't have direct experience with PMS , I am confident in my ability to quickly learn and adapt to new software and platforms. I am tech-savvy and have a solid understanding of online booking platforms like Airbnb and Booking.com. As a responsible and empathetic individual, I am dedicated to delivering top-notch customer support and ensuring guest satisfaction. I am proactive, creative, and always willing to go the extra mile to meet guests' needs. I am eager to contribute my skills and enthusiasm to your team. I would welcome the opportunity to discuss further how I can add value to your company. Sincerely, Ana Carolina Lima
€600 EUR en 7 días
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Sobre este cliente

Bandera de PORTUGAL
Lisbon, Portugal
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Miembro desde may 20, 2023

Verificación del cliente

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