EU trilingual Communication Officers
€20-25 EUR / hora
Mission
Your main task is to answer questions from citizens and businesses on the European Union's activities and policies via telephone, email and other channels. The entire team provides coverage in all 24 official EU languages 255 days per year. You will be supported by a Knowledge Management system to provide appropriate and timely response.
Your role includes:
- Replying directly to phone call or instant messaging enquiries
- Drafting replies to email enquiries
- Communicating in an easy-to-understand, jargon-free language about all aspects of the EU
- Dealing with citizens and business in a professional, service-oriented manner
- Identifying sensitive or complex enquiries for transfer to 2nd line Support Services
Profile
- Bachelor’s degree or equivalent 3 year degree – EU studies is an asset
- Proven interest and evidence in European policies and developments
- Strong written and oral language skills: C2 level of English + at least two additional official EU languages including Swedish, Danish, German, Dutch, French or Italian
- Critical thinker, proactive, hands-on and solution focused approach
- Demonstrated interpersonal skills in a multicultural environment
- Ability to handle stress and communicate clearly on complex matters
- Professional organisation and planning skills, including time management, priority setting and multitasking
Nº del proyecto: #34773965
Sobre el proyecto
14 freelancers están ofertando un promedio de €24 / hora por este trabajo
EU trilingual Communication Officers Hi, I have seen your project details and completely understand the requirements. Kindly, award me this project so that we can discuss it briefly and start working.
Hi, I'm a trilingual customer service operator, fluent in English and French, native Romanian. I have work experience in EU institutions, such as the European Parliament and the European Investment Bank, as well as in Más
ou will be able to record a quick video for the client describing why you are the best freelancer for this job. Your video will be shown on your bid with a new, animated design exclusive
Hello prospective employer, I've read through the brief and I understand what is expected. I strongly Believe I would be an asset to your organization because I am passionate about building strong customer relationsh Más
Your project best try me Regardless of your size or shape, we can help you give every customer the best possible customer service. Effortlessly. So every customer or sales prospect feels heard. Every agent feels val Más
Need to be part of this and work with this organization and also the management on behalf of every citizen
Good day, I am a college graduate of Bachelor in Secondary Education Major in Physical Science with extensive BPO experience and a record of excellent written and oral communication. I believe I would be an ideal fit Más
I have a certification in software testing from CCNB (Community College of New Brunswick) in Canada, where I took courses in manual testing and automation, as well as C++ programming, Python scripting and database mana Más
