ll.I have worked in Administrative Support with Knight Frank, Kenya, a real estate company where my roles were: email support using Outlook, Gmail and Mailchimp, telephone support, handling walk-in and online clients in a remote office while providing the best customer experience, creating marketing collateral for agent’s portfolio using Adobe Indesign, processing payments, and follow-up with clients, attending to manager’s needs such as bookings, scheduling and reporting to the company on updates through PowerPoint and Microsoft Excel.
I have worked as a virtual assistant for an Airbnb company for 2 years and I believe this polishes me for this role. My roles included answering all the email queries in the inbox and on other platforms, answering telephone enquiries, processing payments via the booking management system, communicating booking/check-in details with clients before arrival, ensuring that they have been read and instructions understood, verifying bookings to legitimize and minimize fraud, follow up with guests to ensure they leave reviews, responding to them as required, Identify and escalate issues with guests, populate rota for housekeeping and distribute amongst staff.
I have also worked in the marketing field with JamboPay for three months and I believe this has helped to refine my interaction with customers. My communication skills and body language were modified for the better during this time.