At Nubelo Talent Services we are looking for a Freelance Service Desk Specialist for one of the most advanced tech company located in Barcelona. <br /><br />As part of the Service Desk team the Service Desk officer will be responsible for responding to all customer and user contact with the helpdesk and to accurately record and track calls with the proper support teams. The post holder has a key role to help develop and present a positive customer image to all users of the helpdesk. Onsite support Responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.<br /><br />Responsibilities:<ul><li>Installing and configuring computer hardware operating systems and Applications</li><li>Monitoring and maintaining computer systems and networks talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues</li><li>Troubleshooting system and basic network problems and diagnosing and solving hardware or software faults</li><li>Replacing parts as required</li><li>Providing support, including procedural documentation and relevant reports</li><li>Following diagrams and written instructions to repair a fault or set up a system supporting the roll-out of new applications</li><li>Responding within agreed time limits to call-outs working continuously on a task until completion (or referral to third parties, if appropriate) prioritizing and managing many open cases at one time rapidly establishing a good working relationship with customers and other professionals, e.g., software developers</li></ul><br />Experience required:<ul><li>Windows 7 and MS Office 365</li><li>Active Directory maintenance</li><li>PC hardware, peripherals, printers, networking Client</li><li>PC connectivity -Ethernet, TCP/IP and VPN</li><li>File server knowledge</li><li>Helpdesk software (desired) </li></ul><br />We offer:<ul><li>International Environment</li><li>Weekly rotating schedule</li><li>Full-time project</li></ul><br />
I have extensive experience as Hardware Installation Technician
Software
Expert in Microsoft Access + Visual Basic for Applications (VBA)
Development in PHP / MySQL y VBA / MySQL
Network and computer systems administrator
Domain in CRM/ERP: Dolibarr, OpenCart, WordPress
Hardware (Computer and Networking)
Diagnosis and Repair Computer and notebook.-
Wiring, installation and configuration Networks LAN, WAN, WIRELESS.-
Networking – Hardware Installation Technician
With sincere gratitude,
Iván C. González
Specialist in the areas of Infrastructure Technology and implementation of policies of information security in environments that require high availability, integrity and reliability with knowledge acquired during formal studies and career 10 years of experience in different areas of technology (IT) and Information Security (IS) within companies Technology Services, Private and Public Banking in Venezuela.
Try to bring professional help that strengthen the technical and control departments of Technology, Security and/or Systems Audit areas, obtaining mature data centers aligned IT/SI projects with business objectives.
From 2 years I have been giving technical support for the business sector, under contracts which support ticket system set up for the attention of businesses and remotely via VPN and other tools