I have 7 years of experience in the IT sector across Telecommunications, Data-communications, Enterprise Storage, Servers and Internet Technologies in Management. A fully organized and motivated individual with an excellent problem solving and analytical abilities. A practical, committed and process driven IT specialist who sets and translates the IT vision into key service deliverable. Below list are in details of my experience.
o Maintain all aspects of the IT Infrastructure, including Servers, PCs, Printers, Software, and Cisco call manager IP telephony system.
o Management of LAN/WAN.
o Proactive remote monitoring of networks
o Managing Microsoft Exchange 2003 server email system with Outlook 2003/2007/2010.
o Design and implementation of upgrades, updates, security patches, etc.
o Maintain & manage integrity of IT data centers.
o Ensure effective virus protection across all servers and clients.
o Cisco switches and firewall configuration.
o Maintain the backup and restore functions, along with the operation of the off-site data storage and rotation service.
o Responsible for development of Disaster Recovery policy and backups for all I.T. Systems
o Proactive remote fix of issues surrounding Microsoft operating systems and hardware - software diagnoses
o Servers build procurement & support.
o Responsible for management and development of an appropriate security policy for all I.T. systems
o Implement Citrix and providing support for Citrix queries.
o VMware design and configuration.
o Collect information to analyze and evaluate existing or proposed systems.
o Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems.
o Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the operating system. Analyze and evaluate present or proposed business procedures or problems to define data processing needs.
o Assist with plans, operations, engineering and installation of networks to new locations.
o Upgrade firmware in all network devises (Switches, Router, Firewall, WLC etc).
o Direct and prioritize network troubleshooting and maintenance.
o Install, maintain and troubleshoot network equipment routers and switches
o Produce network configuration documentation and designs
o Work closely with network personnel to ensure dependencies are maintained.
o Install all new hardware, systems, and software for networks.
o Install, configure, and maintain network services, equipment and devices.
o Supports administration of servers and server clusters.
o Prepare detailed flow charts and diagrams outlining systems capabilities and processes.
o Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
o Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
o Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.
o Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.